Privacy Policy

01 Information Collection

At Enspire Sports Physiotherapy, we collect personal and health information to provide safe and effective physical rehabilitation care. We only collect information that is relevant to your treatment plan and direct billing requests.

Specifically, we collect:

• Identifying Information: Full name, date of birth, contact details (phone, email, home address).
• Health & Medical History: Injury details, pain levels, medical history, past diagnostics (MRI, X-Ray), and assessment results.
• Financial & Insurance Data: Insurance policy numbers, group numbers, and claim documentation for processing direct billing.

02 Information Utilization

Your information is utilized solely to optimize your recovery process, manage appointments, and fulfill regulatory compliance. We do not sell or lease patient lists to third parties.

We use your data for:

• Designing, adjusting, and delivering your personalized physiotherapy treatment and recovery program.
• Communicating appointment reminders, treatment schedules, and responding to direct inquiries.
• Submitting claims directly to extended healthcare insurance providers on your behalf.
• Internal audit, billing calculations, and clinical quality improvement reviews.

03 Information Protection

We implement stringent physical, electronic, and administrative safeguards to protect your private health data. Our systems are compliant with standard Canadian privacy laws including the Health Information Act (HIA) and the Personal Information Protection Act (PIPA).

Our safety protocols include:

• Fully encrypted Electronic Medical Records (EMR) accessible only by authorized clinical staff with distinct login security.
• Secure physical clinic premises with restricted access to printed medical files and billing registers.
• Confidentiality agreements signed by all administrative staff and clinical therapists.

04 Billing & Direct Sharing

To process insurance direct billing, we share your identification, treatment dates, and specific treatment descriptions with your designated insurance carrier.

By requesting direct billing at Enspire Sports Physiotherapy, you authorize the clinic to transmit this required billing data to your insurer. If your insurer denies coverage or requests an audit, we may need to share supporting progress charts or assessment notes with them to substantiate the claim.

05 Patient Rights

You retain full rights over your personal health records. Under provincial privacy legislation, you may exercise these rights at any time.

• Right of Access: You can request copy prints or digital transfers of your medical charts and assessment files.
• Right of Correction: You may request corrections to inaccurate contact details or billing descriptions.
• Consent Withdrawal: You can withdraw consent for optional newsletter communications or direct billing services.

06 Contact Information

If you have questions regarding our privacy management protocols, data access requests, or want to raise a concern, please contact our Privacy Officer directly.

• Clinic Name: Enspire Sports Physiotherapy
• Postal Address: 76 Cornerstone Heights NE #2245, Calgary, AB T3N 2X4, Canada
• Clinic Phone: +1 (403) 555-0199
• Privacy Email: privacy@enspirephysio.ca